Welcome to Inner Terrascape. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our website or purchasing from us, you agree to be bound by these Terms.
Please read them carefully before using our services.
General Information
This website is operated by Inner Terrascape. Throughout the site, the terms “we,” “us,” and “our” refer to Inner Terrascape.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced herein.
If you do not agree to all the terms and conditions stated here, you may not access the website or use our services.
Products & Services
Inner Terrascape specializes in handcrafted terrariums, plant décor, customized gifting solutions, workshops, and related products.
Since many of our products are handmade and natural:
- Each product may slightly vary in appearance, texture, color, moss growth, stones, or decorative elements.
- Product images on the website are for representation purposes only.
- Minor variations are not considered defects.
We reserve the right to modify, discontinue, or limit quantities of any product or service without prior notice.
Pricing & Payments
- All prices listed on the website are in INR (Indian Rupees) unless stated otherwise.
- Prices are subject to change without prior notice.
- We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.
- Payments are processed securely through third-party payment gateways.
Inner Terrascape does not store your complete payment information.
Order Acceptance & Cancellation
Once an order is placed, you will receive an order confirmation via email, WhatsApp, or SMS.
We reserve the right to:
- Refuse or cancel orders at our discretion
- Limit quantities purchased per person or order
- Cancel orders in case of incorrect information, stock unavailability, or payment issues
Orders that are already processed or shipped may not be cancelled.
Shipping & Delivery
Shipping and delivery timelines are estimates and may vary depending on location, courier availability, weather conditions, or unforeseen delays.
For complete details, please refer to our Shipping Policy.
Inner Terrascape shall not be held responsible for delays caused by third-party courier services or incorrect customer information.
Returns & Refunds
Due to the delicate and living nature of our products:
- Returns and exchanges may not be accepted unless the item received is damaged or incorrect.
- Customers must report damaged items within 24 hours of delivery with supporting photos/videos.
- Refunds or replacements, if approved, shall be processed at our discretion.
Minor displacement of moss, stones, or decorative elements during transit is considered normal.
Workshops & Custom Orders
- Workshop bookings are subject to availability.
- Customized and personalized orders may require additional processing time.
- Advance payments made for custom orders or workshops may be non-refundable once production or preparation has commenced.
Intellectual Property
All content on this website, including:
- Logos
- Brand names
- Product designs
- Images
- Graphics
- Text
- Website content
are the intellectual property of Inner Terrascape and may not be copied, reproduced, or used without prior written permission.
User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to our systems
- Copy or misuse website content
- Upload harmful or malicious software
- Interfere with website functionality or security
We reserve the right to terminate access for violations of these Terms.
Third-Party Services
Our website may contain links to third-party websites or services, including payment gateways and social media platforms.
Inner Terrascape is not responsible for:
- Third-party content
- Privacy practices
- Service interruptions
- External website policies
Users are encouraged to review third-party policies separately.
Limitation of Liability
Inner Terrascape shall not be liable for:
- Indirect or consequential damages
- Loss of data or profits
- Delays beyond our control
- Plant condition changes due to improper customer care after delivery
Our total liability shall not exceed the amount paid for the purchased product or service.
Indemnification
You agree to indemnify and hold harmless Inner Terrascape, its owners, employees, partners, and affiliates from any claims, damages, liabilities, or expenses arising from your use of the website or violation of these Terms.
Changes to Terms
We reserve the right to update, modify, or replace these Terms at any time without prior notice.
Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of revised Terms.
Governing Law
These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or services shall be subject to the jurisdiction of courts located in Bangalore, Karnataka.
Contact Us
For any questions regarding these Terms of Service, please contact: innerterrascape@gmail.com